Refund policy

You have 30 days from delivery to start a return on anything you ordered from Exxus.

Items need to be unused and in their original packaging, and you will need your order number or receipt. Reach us at info@exxusvape.com to open the return. After we approve it we will send a free return shipping label and instructions on where to ship. Packages sent back without an approved return cannot be accepted.

Cancelling an order

Orders that have not been fulfilled can be cancelled within 15 minutes of being placed. After that, or once the order ships, the return process above applies instead.

Damaged or wrong item

Look over your order when it arrives. If something is defective, damaged, or is not what you ordered, contact us right away and we will take care of it.

How refunds are calculated

Refunds are issued at the lower of the price you paid or the item's selling price at the time the return is processed.

What cannot be returned

Clearance items and gift cards are not returnable. Clearance products carry a final sale label on the product page, so you know before you buy.

Items discounted during a regular promotion remain fully returnable.

We also cannot accept returns on hazardous materials, flammable liquids or compressed gases. Get in touch if you have a question about a particular item.

Exchanges

The quickest way to exchange is to return the original and place a new order for the item you want, rather than waiting on an exchange to process.

Refund timing

We will notify you once the return has arrived and been inspected, and whether the refund was approved. Approved refunds return to your original payment method, and your bank may take a few more days to post it.