I am now onto trying to purchase my 3rd Exxus Twistr overall combo pack (charger and pen). This particular charger has broken twice and my local shops only sell the pen and charger combo (which is packaged/labeled by Exxus) so I cannot purchase a charger separately.
The label on the packaging of this combo pack states "Lifetime Warranty only valid if registered @ exxus vape" so I registered my product.
When it came time to call customer service about my options - they were not very helpful at all. They stated that they only replace the "pen" itself and will not replace the charger. There was very little effort in hearing me out, which makes for very poor customer service. So now, I have a registered account with this company which enables them to market to me and send emails my way but on the flip side cannot resolve my issue. I am unsatisfied and will probably move on to a whole new brand and product.
The charger's positive terminal easily pulls out and tears from the wire that provides power, when you unscrew the battery, specially if you have a little sticky residue from your cartridge. I just replaced it with a generic one sold at a local smoke shop.